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Deliver an omnichannel experience that nails your CX

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PWC Says

33% of customers discontinue their association with a brand or product after a single bad experience and 92% abandon brands after 2 or 3 bad experiences.

Give your customers the experience they deserve with Enterprise Bot’s Omnichannel CX Support Suite.

Using Conversational AI-powered Virtual Assistants and Response Automation tools, a business can now respond to its customers and resolve issues in real-time.

1M+

Conversations without human intervention

95%

Increase in Customer Satisfaction levels

90%

Reduction agent dependence costs

Modernize your ITSM workflow to create more value

Deployment Models

ebcx
Public or Private Cloud

 Choose a leading hosting service such as Amazon or Google or a private cloud setup within your existing hosting infrastructure. Either way, we ensure that the data is encrypted and processed in accordance with compliance regulations.

On-premise

For further control over your data you may also choose an on-premises solution in which case the AI engine will be deployed onto servers in your on-site infrastructure so that no data leaves your environment.

Make your HR virtual assistants meaningful with Enterprise Bot’s tailor-made features
Make your HR virtual assistants meaningful with Enterprise Bot’s tailor-made features
Single sign-in

Forget about having different agents for different contact channels. Now the same agent can be mapped to all the communication channels. The agent once logged into one channel will be automatically logged into the other channels they are mapped to.

Omniqueue

The administrator no more has to create different queues for different channels. Now the same queue can cater to all the requests from different contact channels be it voice, chat or social. Queue priority enables the administrator to set the channel which has a higher priority in-case concurrent channels are requested.

Unified dashboard

With multiple channels, administrator has to pull out different reports for different channels. With EBCX, the administrator just needs to pull out single report, which will have reports for all the channels. In addition, the administrator can understand the channel utilisation from a single view.

Interaction History

Now get complete interaction history from all the channels. Every time customer makes a repeat call, customer representative is aware of all the previous interactions. This helps the customer representative understand the context and provide a better and faster resolution.

Agent performance report

Get a detailed report on your agent’s productivity – the same report can now provide you agent’s productivity for all the channels. Since the agent is now logged-in to different channels, this report will help you with productivity report across channels.

Customized UI
Customize your ITSM virtual assistant anytime to add more use cases based on employee interactions and to meet your business requirements. All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe.

We are compliant

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