Give your customers the experience they deserve with Enterprise Bot’s Omnichannel CX Support Suite
Using Conversational AI-powered Virtual Assistants and Response Automation tools, a business can now respond to its customers and resolve issues in real-time.
Our omnichannel CX support suite integrates different platforms and channels onto a single interface, to ensure Contact Centers can address concerns without having to go back and forth.
Personalized Interaction
By gaining access to real-time customer data, EBCx utilizes NLP and Meta-Learning to understand how a customer wishes to interact with an organization and does so accordingly.
Multichannel Communication
EBCx is capable of communicating with customers through their preferred medium, irrespective of the choice.
Human Error Reduction
Whilst human agents/executives are prone to mistakes and errors, EBCx is an AI-powered Hyperautomation suite that automates communication across your Contact Centre, reducing human error and mistakes.
Choose a leading hosting service such as Amazon or Google or a private cloud setup within your existing hosting infrastructure. Either way, we ensure that the data is encrypted and processed in accordance with compliance regulations.
On-premise
For further control over your data you may also choose an on-premises solution in which case the AI engine will be deployed onto servers in your on-site infrastructure so that no data leaves your environment.
Deliver intuitive, connected experiences users love with tailor-made features
Single sign-in
You no longer need to dedicate separate support agents for each contact channel. With our centralized AI-powered dashboards agents get 360 degree visibility into all customer interactions across channels. He once signed into one channel will be able to access every channel he has been mapped to.
Omniroute
Eliminate setting up different queues for different channels. Join all your customer communication channels into a solitary line. Based on how you line up omni-queue, your representatives can pick work items from the email, chat, voice, and various social channels all in one queue.
Unified dashboard
Get unified view into your customers’ journey across channels. With disintegarted channels, agents before had to separately login for accessing every channel and generate reports. With Enterprise Bot’s EBCX, the administrator now just need to generate a single comprehensive report to get a real picture of every channel utilization.
Interaction History
Our AI virtual assistants capture user interactions from all channels in real time and display it in the centralized dashboard. Now agents can refer to past user interactions for any channel whenever a follow up call or chat is going on, for better contextual understanding, and faster and seamless resolution.
Agent performance report
Get a nitty gritty report on every agent’s performance – your don’t seed to generate separate reports for gauging an agent’s performance for individual channels, rather one single report will contain all the records of his productivity across all channels. With intelligent automation you can gain complete visibility and control over your operations.
Customized UI
Auto-assign chats, emails and calls to your customer support representatives based on their availability and skills. Ensure your customers are handed over to the right expert on the very first go to deliver a consistent, exceptional quality of service and improve your CX. EBCX captures valuable insights from user interactions to understand their true intent and assign them to the right agent for faster and seamless resolution.
Enterprise Bot deployed a complete on-premise solution in just 3 months for us. We are happy to say that we have expanded our collaboration to more use cases and countries. Their platform is fast, simple and delivered over 40% of automation within the first month of go live.
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