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Deep Insights to help you improve your chatbot experience and automation
We offer in-depth reports to empower you with actionable insights, including conversation analytics, user behavior analysis, sentiment analysis, and performance metrics. With these data sets, you can monitor your chatbot's performance, identify areas for improvement, and optimize the user experience, all while harnessing the full potential of AI-powered automation. Additionally, our data can be connected to your preferred BI tool for comprehensive customer insights.
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Personalized Responses to product and coverage queries without Intents with GenAI
Build retail chatbots from your knowledgebase, PDFs or website data without the need for building or maintaining intents using our AIDA (Artificial Intelligence Digital Assistant) chatbot platform, powered by our patent-pending DocBrain technology. Whenever you have a new retail product, the chat or voice bot automatically learns by tracking your data, with no need for additional training.
Easily retrain the AI without any coding.
Our platform offers a user-friendly interface that lets you retrain the AI without any coding skills. You can adjust the AI's behavior or update it with new data without needing a programming background. Our intuitive interface allows you to modify the AI's training data, fine-tune algorithms, and adjust behavior based on customer feedback and it feeds all this information also into your dashboards.
Integrate into core systems to execute customer requests
With our proprietary Blitzico middleware, you can provide knowledge and execute complex workflows and core system connections, such as leave requests, password resets, and access requests, to your employees with just a simple request. Our system seamlessly integrates with SAP, Salesforce, BSI, Shopify, and other core technologies to fulfil these requests.
Single-brain, Omnichannel Solution with minimal effort
Our unique solution ensures a consistent and seamless customer experience across all communication channels. You can create your chatbot or voice bot once and deploy it across multiple channels, such as messaging, web chat, voice, and social media platforms, without rebuilding the bot for each channel. This approach reduces complexity and costs in developing and maintaining different bots for various channels.
Privacy, Data Security & Hosting
Enterprise Bot tools prioritize privacy and data security. Communication is encrypted with AES 256-bit encryption in transmission and rest to keep your data secure. We have SOC2 certification and GDPR compliance, providing added reassurance that your data is secure and compliant. You can also choose between hosting on our cloud service or a complete on-premise solution for maximum data security.
Delight. Slash Costs. Boost ROI.
With easy-to-build API integrations and powerful automation
92%
Average accuracy within 12 weeks of implementation
"'Sofie' routed 23% of all conversations and delivered a response accuracy of over 90%."
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Freija Brouwer, Scrum Master, Riverty
40%
Lower total cost of ownership
"We realized ChatGPT has limitations and it would have needed a lot of investment and resources to make it viable. Enterprise Bot gave us an easy enterprise-ready solution that we can trust."
Pietro Carnevale, CEO HITS (Generali)
66%
Lower average deployment time
"We deployed a chatbot that could converse contextually on our website with no resource effort and in under 4 weeks using DocBrain."
Sri Baradwaj, VP Digital Innovation & Applications, Franciscan Health
