Technology

Cutting-edge AI that is enterprise ready

Ready-to-go back-end integrations, customizable UI, GDPR compliance, pre-trained industry datasets and multilingual NLP are only some of the features that make Enterprise Bot stand out.

 
 

Conversational capabilities

Our state-of-the-art cognitive AI platform is built with an industry focus. This ensures a higher level of accuracy right from the beginning.

Conversational capabilities
  1. Analyzes complex questions
  2. AI-powered by neural networks and embeddings
  3. Provides relevant answers and solutions with integrations into your core system

Key Features

A robust cognitive framework with proprietary AI algorithms

Our Natural Language Processing module is easily integrated into core systems to deliver business value.

Intent Recognition

Using a shallow neural network with embeddings, our platform is able to understand the needs of your users and provide them with the right response in seconds. Train the system with our pre-built intents or easily add your own.

Entity Extraction

Easily create, edit or remove entities and synonyms for named-entity recognition and extraction. You can also use our in-built system entities for date, time, cities and more.

Sentiment Analyzer

Assign sentiment scores to each conversation to appropriately react to happy, sad or frustrated customers.

Language Detection

Recognize the language users are speaking to help determine the bot you would like to use or automatically send fallback responses to non-supported languages.

Visual Flow Builder

Easily build, change and maintain flows in the bot without the complexity of context but with all the frills of deep nested conversations.

Context

Remember conversations and answer follow-up questions so users don’t have to repeat themselves with the power of the bot’s contextual understanding and ability to hold attention.

Intuitive Dashboard

Track the performance of your bot in real time with key metrics such as intent statistics and handover to agents.

Enterprise Integrations

Easy integrations to complex core systems to resolve rather than just respond to user queries.

Smart UI

Ensure higher user engagement with custom carousels, smart UI/UX, and smart suggestion buttons based on machine learning that change depending on the context.

Add your feature

We continually expand the features we offer. Let us know how we can best meet your needs.

Talk to our Experts
 

Security and Hosting

We ensure that your bot and its communications are protected and secure at all times.

Hosting

Host your bot on a certified cloud or completely on-premise for utmost data security and compliance.

Enterprise-Grade Security

All communication is encrypted using AES 256-bit encryption at both transmission and rest to ensure your data is always safe. Host the solution flexibly as per your requirements and define access controls for data security and GDPR compliance.

Audit Trails

Retrieve conversational and administrative data from the engine to track actions and produce audit reports when required.

User Access

Be able to give various user groups different access in your organization to ensure security and control of your bots.

 

Integrations

  • Genesys Chat
    Genesys Chat
  • SAP
    SAP
  • Salesforce
    Salesforce
  • ServiceNow
    ServiceNow
  • Guidewire
    Guidewire
  • UI Path
    UI Path
  • Outlook
    Outlook
  • Workday
    Workday

How can we help you?

Whether you want to have a deep dive into best practices and trending AI technologies or you want to get started immediately with the most powerful conversational AI tool in the market, we are here to help.