Empowering your IT service management with IT Helpdesk chatbots
70% of IT managers say AI is either critical or very important for upgrading and modernizing their service desk capabilities.
In today’s digital-first era, organizations have...
Five simple steps to adopting Cognitive Email Automation for business
Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine.
How to choose the right customer service email automation platform for your business
It can help you and your business automatically send instant, personalized responses to customer emails and triage a wide assortment of requests to the right team within few...
10 best practices to build chatbots with superior UX design
At Enterprise Bot, we experiment with novel Conversational AI technologies to transform the way businesses across the globe interact with their customers. One of the exciting...
How you can help your frontline employees by using an AI chatbot for customer service
For a global fintech company, a rising number of queries had the customer support staff bogged down with repetitive requests. They were struggling to effectively address customer...
How to choose the right chatbot platform for your enterprise
Courtesy of advanced AI-powered chatbots, your business can, today, scale its customer service and sales interactions infinitely. However, with such a large number of players in...
Five simple steps to leveraging an AI-powered chatbot platform for your business
One of our clients, London North Eastern Railway had wanted to provide a 24/7 customer support channel to its customers without the need to double their existing contact center...
How AI can help us fight COVID-19
The novel coronavirus continues to sweep the globe, launching new assaults on precarious healthcare systems, putting geopolitical institutions in peril, challenging old...
How AI-powered customer service automation can prepare your business for navigating a post-COVID world
Start by adopting AI-fueled automation to free up time for what matters the most
From banking to retail, healthcare to manufacturing, education to professional services, it is a...