How to build a chatbot 101: Are Flows good enough?
The most ideal way to bootstrap your chatbot building process is to employ ‘Flows’, where the Bot undertakes a singular pathway to communicate with customers.
Posts about:
emailbot
How to make an email bot ?
It takes just 3 steps to build your enterprise an email bot that can understand user requests, categorize, triage the emails and automate responses where necessary.
At Enterprise...
5 Ways Email Virtual Assistants Elevate Customer Shopping Experience
Have you witnessed the rapid growth of digital shopping assistants post-pandemic, across voice, email or chat?
Five simple steps to adopting Cognitive Email Automation for business
Email Response Automation, ERA, is a preconfigured and ready-to-use email classification and automation engine.
How AI-powered customer service solutions can help you craft more empathetic experiences in the face of COVID-19
Amid this harrowing pandemic, businesses are facing a blizzard of calls, emails, and messages from concerned customers.
How Generali automated responses to 40% of customer emails using AI-powered email parser software
For Generali Switzerland, one of the largest global insurance and asset management providers, handling customer emails was becoming increasingly fraught with troubles. The...
Automating Email Responses with AI Bots Elevates Your Cost-Efficiency by 75%
A Swiss Insurance Giant Case Study: GeneraliKey Highlights / At a Glance:
The Critical Role of Cognitive Email Automation in Customer Support: Generali Case Study
A professional spends 28% of the workday in reading and answering through emails per a study by McKinsey. Such manual handling not only slows down the email response but also...
Cognitive Email Automation Will Help Your Agents Deliver Superior Customer Experiences
Today, cognitive technologies are playing a critical role in automating customer interactions with the application of AI, ML, natural language processing (NLP), and others. As...